Printable Version of Topic

Click here to view this topic in its original format

Freeware _ Information _ Further email issues with Hotmail, Yahoo & AOL

Posted by: marko Jan 12 2009, 09:42 AM

Despite our continued efforts to conform with the major free email account providers it appears that mail from FreewareBB is still not being received by many. We currently have a large number of unvalidated users on our site who we presume are not receiving our validation email in order to confirm their accounts. We also notice that multiple subscribers to our daily update service are also unvalidated.

HOW YOU CAN HELP
If you are receiving emails from us, please ensure these emails are not delivered to your 'junk' or 'spam' folders and if they are mark our emails as 'NOT SPAM' or 'SAFE'. This is particularly important for Hotmail, Yahoo and AOL email users as feedback such as this can help determine a domains trust.

If you are not receiving emails from us, yet would expect to, please contact your email provider and explain this to them. An important note to remember is that we ONLY send email to those who opt in to receive it. In the case of members, they must validate their account first via email and there is a clear choice to "receive emails from admins" or not and each email we send to members has details of how to stop receiving such. For subscribers to our daily updates service, again, they must validate their subscription via email first and similarly all emails sent have clear instructions on how to unsubscribe.

We do not, never have, and never will send unsolicited emails as we hate them as much as you do although we go to great lengths to ensure our users are provided with useful, reliable and informative emails as and when they require them and these issues could put a stop to this and any future plans we have for email distribution. Please help us to help you and:

* Ensure our emails are not in your spam/junk folder and if they are mark them as 'NOT SPAM'
* Contact your email provider if you expect mail from us but don't receive it
* Unsubscribe properly if you no longer wish to receive emails from us and PLEASE DON'T simply mark our mail as 'junk'

Thanks
Marko

Powered by Invision Power Board (http://www.invisionboard.com)
Invision Power Services (http://www.invisionpower.com)