This is a joke, no offense. Just for fun... read this
. It is a small reading about 10+ things support techs say (and what they really mean)
from TechRepublic.I give this to my students every semester just to laugh and have some fun and to let them know what not to do, but we techs always do. You must register to access it, but the free registration will do well enough.
A little more serious now... If you contacted SAS, wait at least 12 hours for a reply, even 24-48 hours. They take the tech support cases from the paid version first and then, if there is time... the cases from the free version. Money talks! This is something like a rule for a free version of any software and most of the time, free versions do not have any tech support at all.
As a rule I teach my students: "always remember: when in doubt, re-install!". And don't forget to reboot.This is hilarious, but is true; most of the time a simple un-install > re-install > reboot, is all what is needed. (Also use a registry "cleaner / defragmenter" and scan for possible malware.) But sometimes there is more under the hood, like RAM problems, or software conflicts.
And don't forget: update, update, update... all, even the OS, drivers, utilities, etc. We techs call this to be caught by the "update wave".